- How do I create an Incident?
Click here for a full explanation. This includes creating a draft incident and the options available thereafter.
- What is the Lifecycle of an Incident after it has been submitted?
Incidents will be progressed by both maintenance contractors and customers to a satisfactory conclusion. Click here for a full explanation.
- How do I add Notes and who can see them?
Multiple notes may be added and attached to an Incident. Click here for a full explanation.
- How do I configure incident Notifications?
Users can receive pop-up notifications when an incident transistions through its life-cycle or when the Customer Action box is ticked. Click here to see how to configure notifications.
- How do I e-mail incident details to other users or external contacts?
Click here for a full explanation.
- How do I create a Planned Event?
Click here for a full explanation.
- Can you explain some of the entries in the History tables of an Incident or Asset?
Click here for a full explanation.
|