Creating a new ESS idea in InView

Yunex and the Enhanced Software Support (ESS) Governance Group have worked together to provide direction and focus for the ESS process.

Lead officers for authorities subscribing to Enhanced Software Support (ESS) for UTC, RMS or Stratos are able to raise enhancement ideas.
Each authority then casts up to 10 votes for these ideas, with the top ideas being implemented.

ESS Incidents (Ideas) follow a slightly different path from conventional Product Support incidents, which can be seen in the Incident Life-Cycle Bar.

To submit a new idea, select Create from the Product Support menu.

Then complete all the details as shown below. Ensuring the correct ESS Product has been selected.

The Yunex InView Product Manager reviews the submissions, obtains implementation estimates and adds notes to the idea explaining decisions on whether the idea will proceed to the voting process.
Ideas suitable for taking forward are rated [Hard], [Medium] or [Easy] and placed in the ESS Vote state. Others may be [Rejected] as being out of scope.
Lead offices then cast their votes when the voting window opens.

View Voting Progress

Run the appropriate report from the Reports menu to see the instructions and current voting situation. It will provide an indication of the next voting window and users can look back at previous voting results.

Select the latest voting window and click View Report to see the current situation. Previous results can be obtained by selecting older voting windows.

The report provides the voting instructions followed by the voting results in chart and table form.

Voting for ESS ideas

Use Product Support to view all ideas. Assess each idea along with accompanying notes from the Product Manager and other ESS Lead Officers.

Open an idea in which you are interested. The header provides an indication of the voting window. If required, use the Note tab to add your own comments.

Voting can commence when the voting window is open. Indicated by the Vote button.

Click on the Vote button to cast your votes.

Votes can subsequently be removed by casting negative votes.