Yunex InView - Product Support Incident Lifecycle
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Product Support Incident Lifecycle Bar |
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The current state of an incident is shown highligted in the lifecycle bar.
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ESS incident ideas have an additional ESS Vote state in the lifecycle bar.
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Product Support Incident Lifecycle States |
| Draft | Customer is preparing Incident prior to submission for action by the Product Support Team. |
| Submited | Incident submitted to the Product Support Team but not yet being investigated. |
| Investigation | Incident assigned to an engineer for investigation. |
| Customer | Incident awaiting customer feedback or activity. Check Notes for details. |
| Monitoring | System issue being monitored for recurrence/resolution. |
| Development | Fault identified and passed to the Development Team for consideration in the next Service Release. |
| Deployment | The fault has been fixed and is awaiting deployment. |
| Closed | Incident is considered complete. |
| ESS Vote | This state only appears for ESS ideas. When in this state incidents can be voted on when the voting window is open. |
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